SALON POLICIES
Policies
The following policies are designed to prioritize your satisfaction and provide you with the best possible experience at Sand Hair Co.
Our commitment to quality goes beyond just hair services; it encompasses all aspects of your visit.
By following these policies, we intend to exceed your expectations.
Card on File
Upon booking, we require a card to be placed on file in support of our policies.
Cancellation and No-Show Policy
In the event that you fail to notify us of a cancellation or reschedule, within 48 hours of your scheduled appointment, you will be charged a fee of 50% of the service total.
Late Policy
Out of respect for other clients’ and our artists' time, we have a 15-minute late policy. If you are more than 15 minutes late, you may be asked to adjust your service accordingly, or to reschedule your appointment. In the case of a reschedule, there will be a required deposit of 50%.
Children and Additional Guests
We kindly ask that you do not bring children or extra guests to your appointment. As much as we enjoy your families and friends, we want to ensure our space is reserved exclusively for clients, so that we are able to support an experience that is relaxing, positive, and comfortable. Thank you so much for understanding!
Adjustments and Re-Dos
We aim to meet all your expectations and want you to love your hair, however we understand there are circumstances where adjustments may need to be made. In the event that a client is unsatisfied with their service due to a fault on our end, we are happy to schedule a complimentary correction. Please contact the salon within 72 hours of the service date, and we will schedule a follow-up consultation, where we will discuss what needs to be done to achieve the desired outcome.
Payment
Sand Hair Co. accepts cash, card and Apple Pay. We do not accept checks.
